Return & Refund Policy
We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to the USA.
Return and Refund Conditions
Return Period:
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We bill a 15% restocking fees when you return the product(s). If the item is not in the original condition, we will not refund at all.
To start a return, you can contact us at info@perfumes-authentic.com. Please note that returns will need to be sent to the following address: DASY LLC, DBA Perfumes Authentic 2035 NW 23rd Ave Miami 33142, United States
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@perfumes-authentic.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately by e-mail at info@perfumes-authentic.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@perfumes-authentic.com.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet. please let us know by email at info@perfumes-authentic.com.
Please Note: Check out our FAQs for an immediate answers to questions.
Contact Information
Trade name: DASY LLC, DBA Perfumes Authentic
Phone: +1-786-560-0433
Email: info@perfumes-authentic.com
Physical address: 2035 NW 23rd Ave, Miami, FL 33142, United States
For Any Question, You Can Easily Contact Us.
Support: We are Available 24/7
